LOGIN AND REGISTRATION

A: Once you’re on the GoKhiladi Android app, tap On “Register”, fill in your mobile number, a valid email ID by clicking Sign up” You’ll receive an OTP, which will be auto-filled and you are good to go.

Alternatively, you can also connect with your Facebook or Google account on your Android phone.

A: Click on the link you received with the code and download the GoKhiladi app.

Once you open the app, you’ll see the option to “Enter Code”. Tap that, enter your Invite Code, your mobile number and email ID, and Tap On “Sign up”.

A: On the main login page, you will be able to see “login using google account” and “login using FACEBOOK account”.

You should be able to use your social profile and login easily.

A: You can always login using your mobile number if your registered email id is lost or stolen. An OTP will be sent to you as a verification.

A: You can login using your social profiles if your mobile number is lost or Stolen or forgotten and once you have successfully logged into your account, you will not be able to change your mobile number or even the registered email id.

A: While logging in with your mobile number, Please make sure: The number you entered is correct. If you see an error saying This mobile number is not registered, Please double-check the number and try again.

A: You should receive an OTP (One Time Password) within about 2 minutes of entering your mobile number. Please make sure you’ve: Double-checked the mobile number entered is correct - Good network connectivity to receive an SMS If you still don’t receive the OTP, please contact your network service provider.

USER PROFILE

A: You can change your team name once after registering on GoKhiladi.

Head to your profile page and you'll see a pencil icon right next to your Team Name. Select the team name of your choice and save it if it is available. If it is already taken, please try selecting a different one.

A few suggestions while changing your Team Name: This is your identity and is visible to everyone. Have a combination of alphabets and numbers and make it unique.

Avoid using any personal details like phone number, name, email ID, etc. Refrain from using inappropriate words, or anything that has religious inclinations.

A: Once verified, you can’t change your PAN card or use it on any other GoKhiladi account.

A: You can change your gender and address from My profile tab you'll see a pencil Icon on top Right By clicking it you can change it, After changes don’t Forget to press on Update Profile.

A:In order to Check your Bank account is verified Go to prolife > Withdrawl Go to bank account if it’s Verified it will show Green tick which is verified.

A: You need to verify your email ID, mobile number, PAN and bank account to complete the account verification.

Verify your account by following the below-mentioned steps:

  1. Enter your mobile number and then enter the OTP received on the mobile number in order to verify your mobile number.
  2. Enter your email address and verify your email address by clicking the verification link sent by us.
  3. The third step of the verification process is the PAN card verification. In order to successfully verify your PAN card details, upload your PAN Card number, PAN Card image and other required details. After successfully uploading and entering the required details click on Save PAN Card.
  4. After successfully submitting your PAN card details, submit your bank account details for completing the verification process.
  5. Note: The Name on the PAN card and the image proof uploaded as required for Bank Account verification should match with each other.

A: Between 3-5 working days from the date you submitted your verification documents.

A: Please Double check the Steps below for a successful verification of your PAN/ Bank account.

PAN Verification:

Upload a clear image of your PAN card.

Make sure your name on your PAN card and bank account is the same. Make sure the PAN number and date of birth you entered Matches with your PAN card.

Bank Account Verification:

Upload a clear image of your bank documents.

Make sure your name on your bank account and PAN card is the same.

FAIR PLAY POLICY

A: We do not allow users below 18 years of age to play in the Cash contests.

A: Transparency in our services, Trust and Responsibility towards our Users are the core values that drive GoKhiladi. You can find some of our Fair Play initiatives below.

GENUINE VERIFIED USERS

We strive to ensure that we only have genuine users playing on our platform. To facilitate this, we have put in place strict policies and protocols to check any violation of Fair Play. Before withdrawing their winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof - PAN Card & bank account details. These details and documents are collected and verified with the respective authorities.

EMPLOYEES RESTRICTIONS

Our employees are strictly prohibited from participating in any paid contests.

DEADLINE

GoKhiladi initiates a deadline at the official match start time for all featured sports. The teams cannot be updated/edited post the deadline of the respective match. This deadline is put in place to ensure a continued level of playing field for all our users.

A: You can create only one account with a single email id on GoKhiladi. Creation of multiple accounts is strictly prohibited and violates our Fair Play policy.

A: Our users trust us with their personal documents like PAN Cards and BANK details. We value & uphold that trust in high esteem. The information shared with us is only used for user verification purposes and is never disclosed to any outside parties for whatsoever purposes.

A: To ensure you can play Fair and compete with other users with full confidence, GoKhiladi takes strict measures as mentioned below: The scoring system used for calculating points is clearly illustrated and displayed on our platforms.

The applicable payouts for winners of each contest are clearly mentioned Any winnings/payouts are promptly processed and credited to the User's account Scores for each match are sourced from accurate scoring feeds provided by reputable third party service providers.

A: A game of skill is when a player invests his/her time in learning, practising and refining his skill to perform in a particular game. The Supreme Court noted that games of skill would be where.

“success depends principally upon the superior knowledge, training, attention, experience and adroitness of the player. It is also noted by the Supreme Court that a Game of Skill will have a predominance of Skill Factor:

The principal legislation governing gambling in India is the Public Gambling Act, 1867 (“PGA”). The PGA criminalises the act of ‘gambling’ in a public forum and the keeping of a ‘common gaming house’. The PGA, however, creates an important exception in favour of games of skill, by stating that the provisions of the PGA shall [not] be held to apply to any ‘game of mere skill’ wherever played.

A: A game completely depended on an outcome of a specific event without involving any skill on the part of the participant is defined as Betting whereas Fantasy Sports does not depend on the outcome of a real-life event and is purely based on the skills of the participant involving knowledge of the sport, players likely to participate, players’ forms, weather conditions and such other related factors. The Outcome achieved by a participant of a Fantasy Sports Game has no dependency whatsoever on the outcome of the real-life game.

The principal legislation governing gambling in India is the Public Gambling Act, 1867 (“PGA”). The PGA criminalises the act of ‘gambling’ in a public forum and the keeping of a ‘common gaming house’. The PGA, however, creates an important exception in favour of a game of skill, by stating that the provisions of the PGA shall [not] apply to any ‘game of mere skill’ wherever played.

A: GoKhiladi is Strictly Prohibited for Users who are aged below 18. If you know any user playing GoKhiladi Who is under the age of 18. Report the person along with a reason why you believe so.

A: Currently, the residents of Telangana, Andhra Pradesh, Assam, Nagaland, Tami Nadu, Sikkim and Odisha are not permitted to play Cash Contest.

MY WALLET

A: Please Follow the instructions below:

Head to My Profile in your GoKhiladi app > Add Cash > enter the amount > tap Add Amount.

Select your preferred payment method.

Follow the on-screen instructions to complete your payment.

A: Usually within 30 minutes. If your transaction isn’t credited after 30 minutes, it’ll be refunded back to your source account within 7-10 working days. You can check with your bank for the transaction status. Till then, feel free to add cash using alternative payment methods. In case you need more help on this, feel free to contact us any time.

A: Refunds depend on the mode of payment. In case a refund for any failed deposit transaction is not credited to your source account within the below time frame, please reach out to your bank for further details.

Mode Of Payment Refund Duration
Wallets Within 2 Hours
Debit/ Credit Cards Within 10 Working Days
Net Banking Within 10 Working Days
UPI Within 10 Working Days

A: Head to My Profile in your GoKhiladi app > Add Cash > enter the amount > tap Add Amount.

Tap UPI and select your preferred payment gateway (Google Pay, PhonePe, Paytm, etc.)

Or enter your UPI ID directly in the box below the UPI options. Which will redirect you to your bank’s website to complete the transaction.

A: We accept all major credit and debit cards, including Visa, MasterCard, Maestro, Rupay and American Express.

A: Yes, Your Personal data Safety is our Highest Priority! We do not store your credit/debit card details, including your CVV. We only work with trusted third party payment gateways with 3D secure authentication to ensure safety & security of all your financial transactions.

A: To add a card, Head to My Profile in your GoKhiladi app > Add Cash > enter the amount > tap Add Amount.

Tap on Card And Enter your credit/debit card number, valid expiry date, and save your changes.

A: The users are allowed to withdraw winnings By going to My profile Tap on Withdraw only after they successfully complete the verification process.

The users can withdraw a minimum of ₹500 and a maximum of ₹2,00,000 in a day.

A: We’ll process your withdrawal request by the next working day (excluding weekends and bank holidays) of receiving your request. The amount should get credited to your verified bank account within 3 working days.

Withdrawals for bank accounts from Telangana, Andhra Pradesh, Assam, Nagaland, Tami Nadu, Sikkim and Odisha will be rejected. In that case, you’ll need to verify a bank account from any other state.

If your withdrawal isn’t credited to your bank account after 3 working days, please reach out to us with a copy of your bank statement for the last 2 weeks (from the date you placed this withdrawal). We’ll Check through our internal team to and resolve the issue as soon as possible.

A: A withdrawal request is usually cancelled with your verified bank account or due to a FairPlay Violation. A cancellation reason will also be mentioned against the cancelled transaction.

In case the cancellation is because of reasons like incorrect IFSC, name mismatch or incorrect account number, the amount you were trying to withdraw will be credited back to your Gokhiladi Winnings balance. Please verify your bank account with the correct/ updated details and you’ll be able to place a new withdrawal request again.

In case your verified bank account is from Telangana, Andhra Pradesh, Assam, Nagaland, Tami Nadu, Sikkim and Odisha, your withdrawal request will be rejected. If you’re based outside these states, you’ll have to verify a bank account which doesn’t belong to any of these states and raise a fresh withdrawal request once the bank account is verified.